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![]() Īdd any comments that may help, such as steps to reproduce the problem, information on when exactly the problem occurs, etc. Īnd then in the top-right corner, tap the arrow icon. In Description, please enter your Norton Community username and this forum thread's URL. In the Logging section, tap Send error report with log files. Once the problem is reproduced, repeat steps 1 to 3 to go to General Settings. Reproduce the problem with Norton 360 app that you want to report to us.įor some problems, you may need to keep the Logging feature enabled until the problem gets reproduced (hours, days, or sometimes weeks). Under the Logging section, next to Enable Debug Log, move the slider to On. In the top-left corner, tap the menu icon, and then tap Settings.However, if you are still seeing this behaviour, could you please send us Debug logs? Below are the steps, and once you have sent them, please let me know.įrom the home screen, launch the Norton 360 app. Thank you for posting on the Norton Community. I know other people are having this problem but I been unable to find a solution. I have had them mess up other settings that were not causing any problems by allowing them access. All they ever want to do is take over your phone remotely. It is usually very difficult to understand their techs bad English. You never really get a good answer when you call Norton. That is when an update to Norton 360 Mobile was installed. This has to be a bug with Norton 360 Mobile that has just occurred within the last 3 days. There is never a problem on our laptops (Windows 10 Home Version). ![]() Also, sometimes only the one phone will do this not always both phones. But it will do the same thing again later in the day. If I manually turn the VPN off it says, Secure Wi-Fi Network. We use our mobile data on our phones if we need to use the internet while out running errands. It is happening to both our phones but not our laptops, and they are all the same network. This is my home network and there have been no changes and no new apps have been added to our phones.
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